Privacy Policy

Click Return Ltd follow all relevant data protection and privacy guidelines, therefore respecting your privacy and ensuring that we comply with all relevant laws.

We LOVE website statistics so our site uses cookies to collect analytical data about your browsing activity and to serve you targeted adverts in the future, but this data is not-personally identifiable to you. (see our cookie policy for more information).

We will need some personal information from you if you have requested a quote from us or wish to attend one of our events. We will only use this information to provide you with the service you have requested and your data will be stored securely and will never be passed on to any third parties.

 

Your details

Click Return Ltd will collect personal information from you when you either request a quote from us, when you use one of our services, make an enquiry, register your interest in one of our events or apply for a job with us.

Information we request may include but may not be absolutely exclusive to the following:

  • Name
  • Address
  • Company name
  • Position at your company
  • Telephone number
  • Email address

As part of your marketing plan we may gather further information relating to your existing company performance and to craft your perfect marketing plan, we will need information about your business goals.

Any information you submit to Click Return Ltd will only ever be used for the reasons you submitted it for in the first place. If you choose not to work with us, we will then store your information securely for 10 years – after this time, we will erase your data safely from our secure system.

Website data

When you browse our website, we use Google Analytics and Google Tag Manager to track non-personally identifying information on how you use our website such as:

  • How long you browse each page;
  • The pages you visit;
  • Where you enter the website;
  • Where you leave the website;
  • Non-personally identifying information from your Google profile, i.e:
    • Your gender
    • Your location
    • Your age

We use this information to assist us in managing and developing our website and to focus our online marketing.

 

What we will do with your information

Click Return Ltd will only ever use your information to help us carry out the services you have requested from us and will use it to:

  • Contact you about your chosen service;
  • Manage your account (which may include payment issues);
  • Suggest new services which may complement your business;
  • Respond to queries;
  • Confirm your identity (for example when you have lost a password etc).

Occasionally, we may contact you with information about new services, events and special offers by email, if you have given us permission to do so.

If you have given Click Return Ltd permission to contact you regarding our services, events and training, you are able to request to have your details removed from our database at anytime. If you would like to have your details removed or updated, simply email dataprotection@clickreturn.co.uk with the subject heading ‘Subject Access Request’ and your details will be removed/updated from/on our secure database.

 

Data Retention

Click Return Ltd will keep your data secure as per GDPR (General Data Protection Regulation) guidelines. We will keep your details for 10 years before safely removing it from our system.

With those who use our services, attend our events etc, we will keep those details securely on our database until you have finished using our services and for 10 years afterwards. After that time, we will remove your details, unless we are required by law or for audit reasons to keep them for longer.

You are within your rights to request that we remove your details from our system at any time, simply email dataprotection@clickreturn.co.uk.

 

Third parties

Click Return Ltd will never disclose any information about you to any third parties. All information we have will always be stored securely and will only be used by Click Return Ltd for the purposes in which is was intended.

Occasionally, we may be asked to disclose personal information to meet legal requirements or obligations, such as to comply with a court order.  

 

Applying for a job with Click Return Ltd

When you apply for a job with Click Return Ltd or send us your CV for consideration for future positions within the company, you have provided us with consent to contact you regarding jobs relevant to your experience and expertise within the company. We will store your details securely for 10 years at which time we will erase your information from our system securely. Your are within your rights to request that your details are removed before that time, simply email dataprotection@clickreturn.co.uk with the subject: ‘Subject Access Request’.

 

Accessing your Information

You are free to contact us to request the information we have about you. Simply email dataprotection@clickreturn.co.uk or write to Click Return Ltd, Highstone Business Centre, 165 High Street, Barnet, EN5 5SU to make your request and include your name, address and account number (if you have one) to ensure we can locate your data efficiently for you. Additional questions may be necessary to confirm your identity.

Under GDPR, Click Return Ltd are duty bound to provide the information you request free of charge and can not refuse to carry out your requests, unless they are deemed excessive.

 

Monitoring and or recording of all your Communications

Click Return Ltd may monitor emails to assist in improving customer service and relations.

 

Privacy Policy Updates

Click Return Ltd will update this Privacy Policy in response to any updates in data protection and privacy legislation and any changes to this policy will be done so on our website.